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If the product ordered does not fit, it may be exchanged for an alternative size if returned unworn & in as new condition within 14 days of receipt of the item.    The buyer is responsible for return postage and packaging. Please contact us before returning any items to discuss.   We strongly recommend that you follow the guidance in the FAQ section describing how to measure for a collar before making an order, and if in any doubt regarding sizing please get in touch with any questions.​